Frequently Asked Questions

Monday – Friday, 9:00 am – 5:00 pm.

We are closed during statutory holidays.

Address: Suite 410 – 1669 E Broadway, Vancouver BC V5N 1V9

Phone: 604-736-8775

Email: info@terramanagement.ca

You can request for maintenance through the following methods:

  • On our website: terramanagement.ca/maintenance-request
  • By email: maintenance@terramanagement.ca
  • By phone: 604-736-8775
  • By dropping off a written request at your onsite office (if applicable)

The more information we have the better. Please provide the following when placing a request:

  • First and last name
  • Unit #
  • Building name and address
  • Detailed description of your request
  • Permission to enter your suite?
  • Preferred date and time to enter your suite (TPM will do our best to accommodate but scheduling will be based on contractor availability)
  • Special notes (i.e. pets)

For any building emergency matter during business hours (Mon-Fri, 9:00 am – 5:00 pm PST) please call our head office at 604-736-8775 immediately.

For building emergency outside of business hours (Mon-Fri, 9:00 am – 5:00 pm PST) please call our after-hour emergency call service at 604-736-1157 and provide your full name, phone number, full address and clear description of the problem.

Please refer to the following list:

  • If an immediate health hazard exists
  • If there is complete loss of essential utility services
  • If financial loss will result for the co-op if immediate action is not taken
  • If delaying action will result in significant further damages

In any of the following situations, please immediately call 9-1-1

  • In the case of physical injury or death
  • A life-threatening emergency suspected
  • A breach of security
  • An active fire

Automatic withdrawal is a convenient, secure and efficient way to pay your monthly housing charges. To be set up on automatic withdrawal please contact our head office 604-736-8775 and we will provide you with the steps to enroll.

To be set up for automatic payment for the upcoming month, you must submit all information by the 20th of the current month. For example, if you want automatic withdrawal to begin August 1 you must submit your information no later than July 20. Should the 20th land on the weekend, required documents are to be submitted on the Friday before.

We recommend all building complaints are put in writing immediately after the occurrence. Please submit your complaint to your site coordinator (if applicable) or alternatively directly to the TPM head office by email or phone. Be sure to include as much detail as possible and submit to our office in a timely manner so that we can address the matter right away.

Your building’s assigned Site Coordinator is your main point of contact for any initial requests or general questions.

If your property does not have a Site Coordinator, please call our head office at 604-736-8775 and provide your building name and we will have the appropriate person address your question and or request as soon as possible.

For all non-emergency requests, we will get back to you within 2 business days.

Your buildings Site Coordinator is your main point of contact for any initial requests or general questions. If you would like to speak with your Site Coordinator in person, please refer to the office hour notice posted at your building to find a time to stop by the office when your Site Coordinator is there.

If your property does not have a Site Coordinator, please call 604-736-8775 and set up an appointment to meet with your assigned TPM personnel as we cannot guarantee our availability for walk-ins.

We want to hear from you and encourage you to provide your feedback. Whether good or bad, we truly value every single comment made. In order to tell us how we are doing, please click here submit your feedback in the ‘tell us how we are doing’ section.